SENIOR OPERATIONS HEAD (QUICK SERVICE RESTAURANT Division, QSR)
Adept at negotiating and executing franchise agreements while ensuring compliance with hospitality sector regulations. Proficient in strategic location selection, optimizing layouts, and managing procurement processes for kitchen equipment vendors to streamline supply chain operations. Demonstrated ability to provide insightful performance reports to Partners, showcasing strong business analytics and strategic decision-making skills in the fast-paced hospitality environment.
- Strategic Leadership: Developed and implemented holistic business strategy plans aligned with the overarching company vision and objectives, driving growth opportunities and technological advancements within the hospitality sector.
- Operational Management: Directed day-to-day operations encompassing sales, service, and maintenance functions, streamlining workflows, reducing costs, and enhancing operational efficiency to meet stringent quality standards and safety protocols.
- Team Leadership: Cultivated a high-performing team culture, fostering collaboration, innovation, and continuous improvement among department heads and staff. Provided clear direction and mentorship, promoting professional development within the team.
- Sales and Marketing: Collaborated with sales and marketing teams to devise and execute robust sales, marketing, and digital marketing strategies, achieving revenue targets and expanding market share within the competitive hospitality landscape.
- Customer Satisfaction: Championed a customer-centric approach, prioritizing exceptional service and continuous improvement initiatives to enhance overall customer experience and address concerns promptly, ensuring customer loyalty and retention.
- Regulatory Compliance: Maintained up-to-date knowledge of industry laws and regulations, implementing and overseeing policies and procedures to ensure legal and regulatory compliance within the dynamic hospitality sector.
Financial Management: Held full responsibility for the profit and loss (P&L) of the business, implementing strategic initiatives to increase operating profits by 10% annually. Managed budgeting processes, implemented cost-control measures, and conducted financial analysis to drive informed business decisions.
Operations Head, (Domestic & International Market) – 10/2011 to 12/2020 Alloy Wheel Repair Specialists, Mumbai, India
Results-oriented Operations Head with extensive experience in both domestic and international markets within the automobile industry. Proven track record of driving strategic growth initiatives, optimizing operational performance, and fostering leadership development to achieve sustainable business success
Key Account Manager (Strategic Account) – 06/2009 to 04/2011 Ingram Micro, Mumbai
Responsible for managing Large Key strategic accounts and account receivables
Management Trainee, Standard Chartered Bank – 06/2008 to 02/2009
Responsible for selling Loans to Small and Medium Enterprise, CASA and Insurance
Some of what I can do for you:
Strategic Leadership
Developed and implemented holistic business strategy plans aligned with the overarching company vision and objectives, driving growth opportunities and technological advancements within the hospitality sector.
Operational Management
Directed day-to-day operations encompassing sales, service, and maintenance functions, streamlining workflows, reducing costs, and enhancing operational efficiency to meet stringent quality standards and safety protocols.
Team Leadership
Cultivated a high-performing team culture, fostering collaboration, innovation, and continuous improvement among department heads and staff. Provided clear direction and mentorship, promoting professional development within the team.
Sales and Marketing
Collaborated with sales and marketing teams to devise and execute robust sales, marketing, and digital marketing strategies, achieving revenue targets and expanding market share within the competitive hospitality landscape.
Customer Satisfaction
Championed a customer-centric approach, prioritizing exceptional service and continuous improvement initiatives to enhance overall customer experience and address concerns promptly, ensuring customer loyalty and retention.
Financial Management
Held full responsibility for the profit and loss (P&L) of the business, implementing strategic initiatives to increase operating profits by 10% annually. Managed budgeting processes, implemented cost-control measures, and conducted financial analysis to drive informed business decisions.
My Background
2024
Doctor's degree in Business Management Studies
2008
Master in Management Studies in Marketing
2004
Bachelor’s degree in Production Engineering
2001
Diploma in Production Technology
Certification
6 σ (Six Sigma
Lean Foundation, 5S Practitioner Kaizen Practitioner, VSM Practitioner, Problem Solving (2024)
CFO
Chief financial officer Leading Program (2024)
Food Hygiene
Intellelearn Food Hygiene for Catering Level, Beer Basics & Foor Allergen Awareness (2024)
Skills & Expertise
- Quick Service Restaurant (QSR)
- Customer Service
- Franchise Management
- Location Selection
- Supply chain management
- Performance Reporting
- Customer service excellence
- Team Leadership
- Strategic Planning
- Regulatory compliance
- Financial Management
- Market Analysis
- Digital Marketing
- Operational Efficiency
- Automobile (Alloy Wheel Refurbishment Industry)
- Full P&L responsibility
- Strategic Planning and Forecasting
- Operational Transformation
- Communication
- Decision Making
- Problem Solving
- Recruitment (Onboard & Training)
- Revenue Generating initiative
- Stakeholder Management
- Cost saving initiative
- Leadership
- Drive for result
- MBA Qualified
Achievements
- Developed and executed a lead generation strategy, resulting in a 30% increase in qualified leads.
- Expanded sales pipeline by 50% through targeted outbound prospecting and strategic partnerships.
- Implemented a consultative sales approach, resulting in a 20% increase in customer satisfaction.
- Developed and maintained strong relationships with key stakeholders, resulting in a 25% increase in customer retention.
- Personally closed deal of $ 500 M.
- 20 employees were managed: Digital Marketing officers, Supply chain officers, Operations officers, Purchase Officers, Supply Chain officers, Customer Service Team, Admin officers and Finance officers.
- 300% footfall increased at the counters due to social marketing campaigns and advertisements.
- Achieved the highest customer retention consistently for 7 years (2013 – 2020).
- 7% average monthly growth from online business growth due to offering lucrative discounts.
Finally, proud to mention that I’m a Volunteer for Save Soil Moment – Ish Yoga Center